|
|
|
|
|
|
|
Visa Check Card Problems?
|
|
MBank has been notified by Visa that some of our customers' – among those from other banks – check card and credit card numbers may have been compromised by a third-party vendor. Banks nationwide have been affected by this compromise. Visa and the authorities are continuing their investigation into this issue and when additional information becomes available, we will share it with you here.
Currently, MBank is monitoring customer check card transactions to assist in preventing fraudulent transactions from occurring. Rest assured that we are committed to doing everything possible to protect you and your account(s). At the same time, Visa is providing us with information of cards that they have identified as being affected. Depending on the nature of the compromise, we may elect to remove certain features of your check card. For instance, MBank may turn off the signature-based credit swipe feature (often used in restaurants or at gas stations) and only allow PIN-based transactions. In some cases it may be necessary for MBank to deactivate your check card completely. If your card is identified as being compromised, MBank will attempt to contact you by phone or send you a letter notifying you that a new card will be mailed to you within the following 7 to 10 days.
As a precaution, we suggest that all cardholders review their account transactions immediately and call us if you believe any unauthorized account activity occurred. As a reminder you are protected with Visa's Zero Liability policy* should you have unauthorized account activity. The most immediate means to review your transaction information is online with MBank’s online banking system. You’re also welcome to visit us at one of our five local offices or call us at (503) 661-8688. Paper statements will be sent on their regular schedule.
If you believe your CHECK CARD has been affected, please call (503) 661-8688 or (888) 833-3455
If you believe your MBank CREDIT CARD account has been affected, please call (800) 367-7576
|
|
|
|
|
|
|
|
|